Synology Warranty Services
Next Business Day (NBD) Warranty
The NBD Warranty for Synology products is an extended service ensuring fast replacement of defective equipment. Upon failure, the client receives a working server the next business day, reducing IT infrastructure downtime.
What is the NBD Warranty?
How does the NBD Warranty work?
- Report the issue – Clients email the issue to the Storservice technical team at support@storservice.com.
- Verification – The technical team confirms the failure and initiates the replacement process.
- Delivery – A working device is delivered the next business day after claim approval.
- Return of faulty equipment – The client has four business days to return the defective unit using a pre-paid shipping label provided by the warranty provider.
Benefits of the NBD Warranty:
- Downtime minimization – Quick reaction ensures minimal disruptions.
- Flexible coverage – Coverage periods range up to 60 months, with options for extension.
- Data security – The “Keep Your Hard Drive” option allows clients to retain their damaged drives.
Who is the NBD Warranty for?
This service suits businesses that cannot afford prolonged server downtime. It covers Synology servers and accessories, ensuring comprehensive hardware protection.
Claim Process
- Report the issue via email to support@storservice.com.
- Verification by the technical team.
- Approval for NBD replacement.
- Coordination of delivery details.
- Delivery of replacement hardware.
- Return the faulty equipment.
NBD Onsite Warranty
The Onsite Warranty for Synology offers advanced service, enabling direct technical assistance at the client’s premises. An engineer visits the site to replace defective equipment with a working unit the next business day after approval.
What is the Onsite Warranty?
How does the Onsite Warranty work?
- Report the issue – Email the Storservice technical team at support@storservice.com.
- Verification – The technical team confirms the issue and approves onsite replacement.
- Engineer visit – A service engineer visits the client’s premises to replace the faulty device.
- Return of faulty equipment – The engineer collects the defective hardware during the visit.
Benefits of the Onsite Warranty:
- On-site support – Eliminates the need for shipping equipment.
- Fast resolution – Hardware replacement occurs within one business day, reducing downtime.
- Professional handling – Experienced engineers ensure proper installation and configuration.
Who is the Onsite Warranty for?
This service is ideal for businesses requiring immediate on-site assistance and reliable problem resolution without the hassle of shipping equipment.
Claim Process
- Report the issue via email to support@storservice.com.
- Verification by the technical team.
- Approval for NBD Onsite replacement.
- Coordination with the client for the visit.
- Engineer visits the site, replaces hardware, and retrieves the faulty unit.
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